The energy system is complex and confusing. Regen believes that a fresh, nationwide focus on consumer-led flexibility and data could usher in a new era where consumers engage with energy in a much simpler way, while still having a competitive, innovative marketplace.
Regen strongly supports the government’s ambition to scale up consumer-led flexibility (CLF) as a cornerstone of a clean, flexible energy system. However, achieving this ambition will require a step change in how we engage consumers – not just as passive recipients of energy services, but as active participants in shaping the future energy system.
Our response to the government's consultation on CLF makes the case for wider, more meaningful engagement, with NESO taking the lead as the trusted, independent 'guardian of the energy system'.
We also argue that the focus of a consumer engagement framework should be on non-financial incentives to build a sense of collective engagement and value, rather than how best to ‘sell’ flexibility to an unengaged public.
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