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This autumn Western Power Distribution and Regen have been running a session to help community energy groups to identify and support vulnerable customers – particularly those who may struggle during a power cut. As well as explaining more about WPD’s Priority Service Register and how to join, other steps included fuel poverty support measures, help understanding smart meters, power cut resilience, and energy saving advice.

This free half day workshop will featured speakers from Western Power Distribution, Energy Saving Trust and Regen.

Attendees at the event also received a pack of information to assist in engaging these vulnerable groups with the Priority Services Register (PSR), smart energy, smart meters and energy saving measures.

Agenda can be viewed here

Presentations from the day are as follows:

Overview of social obligation work – Karen MacCalman

Working with vulnerable customers in Wales – Rob Broome

Booking for this event has now closed.


13th September 2017
1:00 pm - 5:00 pm


Yr Hen Lyfrgell (The Old Library)
Yr Ais
Cardiff, CF10 1BH
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